Where to Do the Test of General Awareness and Attitude

consumer awareness among household

Brand awareness is the extent to which customers are healthy to recall Beaver State recognize a firebrand low-level different conditions.[1] Brand awareness is one of 2 dimensions from brand noesis, an associable network memory model.[2] Brand awareness is a key consideration in consumer demeanor, advertising management, and brand direction. The consumer's power to recognize operating room call back a brand is central to purchasing decision-making. Purchasing cannot proceed unless a consumer is first of all aware of a product family and a brand within that category. Awareness does non necessarily tight that the consumer essential be able to recall a proper brand, but they must be able to recall enough characteristic features for buying to go.

Mark consciousness consists of two components: brand recall and brand recognition.[2] Several studies have shown that these two components operate in fundamentally different ways As brand call back is associated with memory retrieval, and brand recognition involves object realization. Both brand recall and brand realization play an important role in consumers' purchase decision appendage and in merchandising communication theory. Brand awareness is closely related to concepts much equally the evoked set and consideration set which include the specific brands a consumer considers in purchasing determination. Consumers are believed to hold between cardinal and seven brands in their consideration set apart crossways a broad range of product categories. Consumers typically purchase one of the top three brands in their consideration set as consumers experience shown to buy only familiar, fit-grooved brands.[3]

As brands are competing in a highly globalized market, brand awareness is a key indicator of a blade's competitive commercialize performance.[4] Precondition the importance of mark awareness in consumer purchasing decisions, marketers have developed a number of metrics designed to measure brand sentience and other measures of brand health. These prosody are collectively called Awareness, Attitudes and Usage (AAU) metrics.

To ensure a mathematical product or brand's commercialize success, awareness levels must be managed across the entire product life-cycle - from product launch to market decline. Many marketers regularly monitor lizard brand cognisance levels, and if they lessen below a predetermined threshold, the advertising and promotional effort is intense until awareness returns to the desirable level.

Importance of brand awareness [cut]

Brand name cognizance is accompanying the functions of firebrand identities in consumers' storage and can embody measured past how well the consumers can identify the brand under respective conditions.[2] Brand awareness plays an important role in the consumer's buying decision-making process. Strong brand awareness can be a predictor of brand success. Brand awareness is reinforced by its brand-related associations such as the consumers' evaluation of the brand and their perceived quality of the brand.[2] Accordingly, brands focus on improving customer expiation and invest in advertising to increase consumers' brand awareness.[5]

Brand awareness is a key indicator of a brand's securities industry performance. Brands competitive in a extremely globalized market invest in global advertising and distribution to compete for consumers' attention and awareness. American Samoa capitalist economy and global transport contribute to consumer behavior, many marketers regularly monitor mark awareness levels. If these levels fall below a predetermined threshold, the advertising and content effort is intensified until awareness returns to the craved level. In marketing provision and brand management, it is important to fit objectives to promote brand awareness to motivate consumers to purchase a relinquished brand's products.[ citation needed ]

Brand awareness is one of the major make assets that adds respect to the mathematical product, service OR company. Investing in building brand awareness can contribute to sustainable competitive advantages, thus, leading to long value.[6]

Brand Equity [edit]

Stigmatise equity is the sum of assets and liabilities relating to a brand, its appoint and logotype, and the totality OR conflict is the value that is offered away the product or help or a company or the company's customers. For the assets and liabilities to undergo effect on brand equity, they have to be related to the name or logo of the firebrand. If the brand's name or logotype changes, then, it can either have a certain or a antagonistic impact on the assets and liabilities of the denounce, with some of them getting transferred to the new name and logo. The marque fairness stands on the assets and liabilities and it can take issue from factor in to factor such as, brand loyalty, marque awareness, how a customer perceives the quality of a brand, and other branded assets such every bit obvious and trademark.[7]

Types of blade awareness [edit]

Brand awareness is bifurcated into two components: brand recall (a.k.a. unaided recall OR on occasion spontaneous recall) and brand recognition (also known as assisted brand recall).[8] These types of awareness operate in entirely different ways with eventful implications for marketing strategy and advertising.[9]

Stain recall [edit]

Brand recall is also titled unaided recall or spontaneous recall and refers to the ability of the consumer to correctly generate a brand from memory when prompted by a cartesian product category.[2] When prompted past a product class, well-nig consumers can only think back a relatively small rigid of brands, typically around 3–5 brand names. In consumer tests, hardly a consumers send away recall more than seven brand name names inside a given category and for low-interest product categories, most consumers can only recall one or two stigma names.[10]..

Research suggests that the number of brands that consumers can recollect is affected by both individual and product factors including; brand loyalty, mar knowledge, situational and usage factors, and Education Department level.[11] For instance, consumers who are highly experienced with a given product category or post may be healthy to call up a somewhat larger set of brand names than those who are less experienced with a given product category Oregon brand.[ citation necessary ]

Brand recognition [edit]

Brand recognition is also known arsenic aided recall and refers to the power of the consumers to confirm that they have seen or detected of a donated brand before.[2] This does not necessarily require that the consumers have to identify the brand name. Instead, it means that consumers can recognize the brand upon presentment, either at the point-of-sale or afterwards viewing its visual packaging.[12]

Uppermost-of-mind awareness [redact]

Consumers will normally purchase one of the upper three brands in their consideration hardening. This is known as top-of-mind awareness.[13] Accordingly, unmatchable of the goals for most marketing communications is to increase the probability that consumers bequeath include the brand in their condition sets.[ citation needed ]

By definition, topmost-of-mind awareness is "the start brand that comes to heed when a customer is asked an unprompted question astir a category."[14] When discussing top-of-head consciousness among larger groups of consumers (as opposed to a single consumer), it is more much defined as the "most remembered" or "nearly recalled" brand name name(s).[15]

A brand that enjoys pinch-of-mind awareness will in the main be advised as a genuine buy out alternative, provided that the consumer is favorably prepared to the brand name.[16] Clear-of-mind cognizance is relevant when consumers make a quick choice between competing brands in low-involvement categories or for impulse typecast purchases.[17]

Selling implications of sword awareness [edit]

Post awareness is close related to the concepts of the evoked put (defined as the set of brands that a consumer can elicit from memory when contemplating a leverage) and the consideration set (defined as the "small set of brands which a consumer pays juxtaposed attention to when qualification a purchase decision").[18] One of the central roles of advertising is to create both brand awareness and brand image, systematic to gain the likelihood that a brand is enclosed in the consumer's evoked set surgery consideration curing and regarded favourably.[19]

Consumers do non learn around products and brands from advertising alone. When making leverage decisions, consumers acquire information from a beamy variety of sources in order to inform their decisions. After exploratory for info about a category, consumers may become redolent of a big number of brands which collectively are known American Samoa the awareness set.[20] Thus, the awareness set is possible to change as consumers larn new info about brands or products. A review of empirical studies in this surface area suggests that the consideration fit is possible to be at least three multiplication bigger than the elicited set.[21] Awareness alone is not sufficient to trigger a purchase, consumers also need to be favorably inclined to a brand in front it testament embody considered As a realistic buy up option.

The process of soul-stirring consumers from brand awareness and a positive brand attitude through to the actual sale is titled conversion. [22] While advertising is an fantabulous tool for creating awareness and brand attitude, it unremarkably requires support from new elements in the merchandising program to change over attitudes into true sales.[23] Unusual message activities, such as telecommerce, are vastly superior to advertising in damage of generating sales. Accordingly, the ad message might attempt to effort consumers to direct gross revenue hollo centers as part of an integrated communications strategy.[24] Many different techniques can be misused to convert interest into gross sales including special price offers, special promotional offers, photogenic trade-in terms or guarantees.

Percy and Rossiter debate that very few shoppers utilize lists and this has evidentiary implications for the purchase decision and advertising scheme

Percy and Rossiter (1992) argue that the two types of awareness, viz. brand recall and brand recognition, lock in fundamentally different ways in the leverage decision. For routine purchases such as accelerating moving consumer goods (FMCG), few shoppers carry shopping lists. For them, the presentation of brands at the channelis-of-sale Acts of the Apostles as a visual reminder and triggers category motive. Therein case, marque identification is the possessive mode of cognizance. For other purchases, where the brand is non ever-present, the consumer first experiences category need then searches store for brands inside that class. Many services, such as home help, gardening services, pizza delivery fall into this class. In this case, the category want precedes brand awareness. Such purchases are recall dominant, and the consumer is more likely to select one of the brands elicited from computer storage.[25] When brand recall is dominant, information technology is not needed for consumers to like the advertisement, just they must alike the steel. In contrast, consumers should like the ad when brand recognition is the communications objective.[26]

The distinction 'tween brand recall and sword recognition has important implications for advertising strategy. When the communications objectives depend on brand recognition, the creative capital punishment must show the brand packaging or a recognizable brand name. However, when the communications objectives bank on marque recall, the notional execution should promote tough associations between the category and the brand.[27] Advertisers also employment jingles, mnemonics and other devices to encourage stigma recall.

Brand dominance occurs when, during brand recall tests, most consumers can name solely one stain from a surrendered class.[28] Brand dominance is defined as an individual's excerpt of but certain firebrand names in a coreferent class during a stain recall function.[28] While brand authorization might seem to be a desirable goal, overall ascendancy can be a double-edged blade.

When a marque becomes so well known that the firebrand becomes synonymous with the category, the stigma is same to experience 'gone taxon'

A trade name that is well known to the bulk of multitude OR households is named a household cite[29] and may be an indicator of brand success. Occasionally a brand can become thusly successful that the brand becomes substitutable with the category. For example, British populate often talk about "Hoovering the house" when they actually mean "vacuuming the house." (William Hoover is a brand name). When this happens, the marque is said to have "gone generic."[30] Examples of brands becoming generic bristle; Kleenex, Sellotape, Nescafé, Aspirin and Panadol. When a brand goes generic, it can present a marketing problem because when the consumer requests a named brand at the retail outlet, they May be supplied with a competing brand. For instance, if a individual enters a barroom and requests "a rum and Blow," the bartender may interpret that to mean a "rum and cola-flavoured beverage," paving the way for the outlet to supply a cheaper alternative mixer. In such a scenario, The Coca-Cola Company is the last loser because it does not have the sale.

Retargeting is the best way to bring home the bacon back those clients World Health Organization may have visited your web site operating theatre even placed something in their handcart but didn't purchase. Retarget your clients any place you can! You will all told likelihood have the option to pinpoint where in the buying journey your clients fall disconnected the map. This is the place where you need to action a retargeting system that permits you to build brand awareness and reel those clients back in.

You dismiss collect data from your customers WHO visit your sites and use it to retarget them with Google ads, email marketing, and social media. Retargeting advertisements are put together across wholly the websites your client visits. Soon they'll be seeing your business all over the place – happening their #1 websites while shopping on the WWW, and so away. This gives the feeling that your brand is a lot large than it truly is.

Measuring brand awareness [edit]

Just arsenic different types of brand awareness can be identified, there are a variety of methods for measuring awareness. Typically, researchers use surveys, carried exterior on a sample of consumers asking most their cognition of the focussing brand or category.

Two types of recall test are accustomed measure brand awareness:[31]

  • Unassisted recall tests. where the respondent is presented with a product category and asked to appoint as many brands as viable. So, the unaided recall test provides the respondent with no clues or cues. Unaided recall tests are wont to try for brand callback.
  • Aided recall tests, where the responsive is prompted with a brand and asked whether they have seen it or heard about it. In some aided recall tests, the responsive might also be asked to explain what they recognise roughly the marque e.g. to depict software packag, coloration, logo or other identifiable features. Aided recall tests are used to test for brand recognition.

In addition, to call back tests, brand research often employs a battery of tests, much as brand association tests, brand attitude, sword image, brand dominance, brand respect, denounce salience and other measures of brand health. Although these tests doh not explicitly measure brand consciousness, they provide general measures of make health and much are used in conjunction with stigmatize recall tests.

To measure brand salience, for example, researchers place products on a shelf in a supermarket, giving each blade equal shelf space. Consumers are shown photographs of the shelf display and ask consumers to name the brands noticed. The speed at which consumers nominate a given brand is an indicator of brand's seeable salience. This type of research can provide valuable insights into the effectiveness of packaging designing and stain logos.[32]

Metrics used to measure brand effects are collectively termed AAU prosody (Consciousness, Attitudes and Usage).[33]

Brand awareness and the hierarchy of effects [edit]

Basic Hierarchy of Effects Example (after Lavidge, 1961)

Brand awareness is a standard sport of a group of models known A pecking order of effects models. Ranked models are one-dimensional sequential models built on an assumption that consumers move through and through a series of cognitive and affective stages, beginning with blade consciousness (or category awareness) and culminating in the buy in decision.[34] In these models, advertising and merchandising communications operate as an external stimulation and the purchase determination is a consumer response.

A number of hierarchical models can equal found in the lit including DAGMAR and AIDA.[35] In a survey of more 250 papers, Vakratsas and Ambler (1999) found little medical practice support for any of the hierarchies of effects.[36] In spite of that, whatsoever authors have argued that hierarchical models continue to dominate theory, especially in the area of marketing communication theory and advertising.[37]

The pecking order of effects matured by Lavidge in the 1960s is one of the new hierarchical models. It proposes that customers progress finished a sequence of six stages from steel awareness finished to the buy up of a product:[38]

Leg 1: Awareness - The consumer becomes cognizant of a category, product or brand (usually through advertising)
Stage 2: Knowledge - The consumer learns about the brand (e.g. sizes, colours, prices, availability etc.)
Stage 3: Liking - The consumer develops a favorable/unfavorable disposition towards the brand
Stage 4: Preference - The consumer begins to rate one brand above separate comparable brands
Stage 5: Conviction - The consumer demonstrates a desire to purchase (via inspection, sampling, run)
Arrange 6: Purchase - The consumer acquires the merchandise

Hierarchical models feature been widely adapted and many variations can beryllium found, nevertheless, all follow the basic sequence which includes Cognition (C)- Affect (A) - Demeanor (B) and for this reason, they are sometimes known as C-A-B models.[39] Many of the more Holocene epoch adaptations are designed to accommodate the consumer's digital media habits and opportunities for social influence.

Selected alternative hierarchical models follow:

Basic AIDA model: Knowingness→ Interest→ Desire→ Natural action [40] [41]
Modified AIDA model: Awareness→ Involvement→ Conviction →Desire→ Natural process [42]
AIDAS Model: Attention → Interest → Desire → Action → Satisfaction [43]
AISDALSLove modeling: Awareness→ Interest→ Search →Desire→ Action → Like/dislike→ Share → Bon/ Hate [44]
Lavidge et alia's Hierarchy of Effects: Cognizance→ Knowledge→ Liking→ Preference→ Conviction→ Buy up[38]
DAGMAR Model: Awareness → Comprehension → Attitude/ Sentence → Action [45]
Rossiter and Percy's communications effects: Category Pauperism → Brand Awareness → Brand Preference (Ab) → Buy Intent→ Purchase Facilitation [46]

Marketing Implications of gradable models [edit]

It should be evident that denounce awareness constitutes scarce indefinite of six stages that scheme the representative consumer's pass on towards a purchase decision. Spell awareness is a necessary precondition for a buy in, knowingness exclusively cannot secur the crowning purchase. Consumers may be aware of a mark, but for different reasons, may not like IT surgery may fail to develop a preference for that brand. Thu, brand awareness is an indicator of sales operation, merely does not account for all gross sales performance.[47] For these reasons, marketers practice a variety of metrics, including cognitive, affective and behavioral variables, to monitor a brand's commercialise execution.

As consumers move through the hierarchy of effects (awareness→ knowledge→ liking→ taste→ conviction→ purchase), they swear on different sources of info to learn about brands. Spell main media advertising is useful for creating cognizance, its capacity to convey long or convoluted messages is limited. Ready to acquire more detailed knowledge about a brand, consumers rely on different sources much as product reviews, expert opinion, word-of-speak referrals and brand/ corporeal websites. Eastern Samoa consumers move closer to the current purchase, they lead off to depend on more personal sources of information such as recommendations from friends and relatives operating theatre the advice of sales representatives.[48] For example, the view of an influential blogger might be enough to shore up preference/conviction while a salesperson might make up requirement to warm the real purchase.

The buy out funnel shape indicates that awareness is a necessary given for purchase

All hierarchical models indicate that brand awareness is a necessary precondition to brand attitude or brand liking, which serves to emphasize the grandness of creating advanced levels of awareness as early as possible in a product Oregon brand animation-cycle. Hierarchical models provide marketers and advertisers with basic insights about the nature of the target audience, the best message and media strategy indicated at antithetic junctures throughout a product's life cycle. For unaccustomed products, the main advertising objective should be to create awareness with a all-inclusive cross-sectional of the potential market. When the desired levels of awareness ingest been attained, the advertising exploit should shift to stimulating interest, want or conviction. The list of potential purchasers decreases as the product moves through the natural sales cycle in an result likened to a funnel shape.[49] Later o in the bicycle, and American Samoa the phone number of prospects becomes smaller, the marketer hindquarters employ much tightly targeted promotions much as personal selling, direct mail and netmail directed at those individuals or sub-segments likely to exhibit a genuine interest in the product or brand.

Creating and maintaining brand consciousness [edit]

Mar advertising can increase the chance that a consumer will include a given brand in his Oregon her consideration set. Brand-related advertising expenditure has a positive essence on marque awareness levels. Virtually anything that exposes consumers to a brand increases brand consciousness. "Repeat brand exposure in stores improves consumers' power to recognize and recall the brand."[50] Increased exposure to brand advertising hindquarters addition consumer awareness and ease consumer processing of the enclosed information, and by doing this it can heighten consumers brand recall and attitude towards the stain.[51]

To increment the probability of a product's acceptance by the market, IT is important to create high levels of brand awareness arsenic embryonic as working in a product or brand's life-wheel. To achieve top-of-mind cognizance, marketers have traditionally, relied on intense advertizement campaigns, especially at the time of a product launch.[52] To be undefeated, an intensive campaign utilizes both broad pass (expose more people to the message) and high frequency (expose people multiple times to the subject matter). Advertising, particularly main media publicizing, was seen arsenic the most be efficient means of reaching oversize audiences with the relatively dominating frequency needed to make up high cognizance levels. Still, intensive advertising campaigns can become precise pricy and fundament seldom be sustained for long periods. Alhaddad (2015) indicates that advertising sentience plays as a good generator of substance and identity for a brand by enhance brand awareness and brand image in social media [53]

Eastern Samoa new products enter the market growth stage, the total of competitors tends to growth with implications for securities industry share. Marketers may need to maintain awareness at some predetermined level to ensure steady sales and stable grocery percentage. Marketers often depend on rough and in order 'rules-of-thumb' to estimate the amount of advertising expenditure required to achieve a presumption stage of awareness. For instance, it was often held that to increase brand consciousness by just one per penny, information technology was necessary to two-bagger the dollars spent on advertising.[54]

When a stain becomes established and attains the desired awareness levels (typically defined in the marketing plan), the brand advertiser will shift from an intensive ad campaign to a reminder campaign. The objective of a reminder take the field is simply to celebrate poin audiences aware of the brand's existence and to introduce unexampled aliveness into the brand offer.[55] A reminder campaign typically maintains broad grasp, just with reduced frequency and as a consequence is a inferior dearly-won advertising option. Reminder advertising is used by established brands, frequently when they are entry the maturity stage of the product lifecycle. In the decline stage, marketers often shift to a caretaker or maintenance program where advertising outlay is curb.[ citation necessary ]

The rise of digital media and social networks is changing the way that consumers look for for product information

While advertising remains important for creating awareness, a number of changes in the media landscape and to consumer media habits give reduced the reliance on main media publicizing. Instead, marketers are quest to place their firebrand messages across a much wider variety of platforms. An multiplicative amount of consumer time and tending is devoted to digital communications devices—from computers and tablets direct to cellphones. It is in real time practical to enlist with consumers in a much cost efficient manner using platforms such as ethnical media networks that command massive audiences. For example, Facebook has turn an super important communications channel.[56] Furthermore, social media channels allow for two-way, interactional communications that are not paralleled by conventional main media. Interactive communications allow for more opportunities for brands to tie with audience members and to travel beyond needled awareness, facilitating brand preference, brand judgment of conviction and ultimately stain loyalty.[ citation needful ]

The rise of social media networks has increased the opportunities for judgement leaders to play a role in brand awareness.[57] In theory, anyone derriere be an opinion leader e.g. celebrities, journalists or public figures, but the rise of the digital environment has changed our understanding of who is a potentially useful influencer. So, the digital environs has created more opportunities for bloggers to become epoch-making influencers because they are seen as accessible, authentic and run to cause loyal followings.[58] Bloggers own become cardinal influencers in important consumer goods and services including fashion, consumer electronics, food and beverage, cooking, restaurant dining and parallel bars. For instance, a go over past Collective Bias showed that when information technology comes to product endorsements digital influencers are more common than celebrities. Findings showed that only 3% of participants said they would reckon purchasing a celebrity-endorsed item, in comparison to 60% who said they had been influenced by a blog review or gregarious media post when shopping.[59] For marketers, the digital landscape painting has ready-made it somewhat easier to identify social influencers.[ citation needed ]

Popular examples of sword advertising and promotion [edit]

The following examples instance how stigma consciousness and brand advertising are ill-used in practice.

[edit]

Coca plant-Cola is a substantially-established brand with a long history and one that has achieved commercialise dominance. For any denounce, such as Coke, that controls some 70 percent of market share, in that location are comparatively few opportunities to enlist new customers. Yet Coca plant-Cola is always on the lookout for novel communications that not sole maintain its stigmatize awareness, but that bring the brand to the attention of new audiences. The company launched a campaign which became known as "Part a Coke", with the campaign objectives; "to strengthen the firebrand's bond with Australia's young adults – and inspire shared moments of felicity in the real and virtual worlds."[60] The campaign, originally launched in Australia, became so successful that it was afterwards bound out to another countries.

The conception was to introduce personalized Blow bottles or cans. Popular names were written in a 'look-alike Spencerian script' which is part of the Nose candy trade name's distinctive brand identity. The press organisers seeded multi-ethnic media by targeting "opinion leadership and influencers to puzzle over them to […] lead the conversation and encourage others to seek come out 'Share a Coke' for themselves".[60] Within days celebrities and others with no connection to Coke were spreading the construct across social networks. The campaign extended the audience reach as more people were exposed to the messages. Accordant to Coke's original team, "That [Australian] summer, Coca Cola oversubscribed more than 250 million onymous bottles and cans in a nation of just under 23 million people". This campaign helped C extend its awareness across a broader age profile as they interacted with all client on a personal charge.[60]

Ronald McDonald and other anthropomorphic brand characters [edit]

Ronald McDonald is an anthropomorphic brand character that has become part of McDonald's brand identity.

Consumers experience few difficulties assigning a personality to a brand and merchandising communications often boost consumers to think about brands as possessing human characteristics.[61] When brands are infused with human-like characteristics, information technology can assist in communicating a brand's values and creating distinctive brand identities that process to differentiate an offering from competitive brands.[62] "In an increasingly competitive marketplace, [some] companies rely on brand characters to create awareness, convey key production/service attributes or benefits, and attract consumers" (Keller, 2003).

The use of humanlike characters has a long history. For representative, the Michelin man, employed as a memorable fibre to sell Michelin car tires, was introduced as too soon arsenic 1894. These characters benefit the sword aside creating unforgettable images in the consumer's mind patc conveying meanings that are logical with the brand's values.

McDonald's created a similar human stain character known as Ronald McDonald as part of its firebrand identity operator. For junior consumers, Ronald McDonald injects a mother wit of amusive and mystery into the McDonald's brand. For parents, the character clearly signals that McDonald's is a family amiable venue. Characters help to carry the steel's identity and send away be seen as not-human "spokes-case", conducive to a strong brand differentiation. The likeability of the brands persona can "positively determine attitudes towards the brand and step-up [consumers'] buy out intention"[63]

Miniskirt [edit]

British people automotive manufacturer Miniskirt investigated its brand perception in the Britain by carrying come out 55 in-depth interview organized to draw out key feedback about the brand's values. Consumers felt that the symbolic elements which described the brand were that it was "fun, stylish and sporty image".[64]

Client engagement with the Mini brand connected a Facebook fan-page, promoted "positive effects on consumers' steel awareness, direct WOM activities and the purchase design was achieved".[65] The make, therefore, connected with users at an emotional level.[64]

See also [delete]

  • Advertising management - creating brand awareness is the primary function of advertising
  • Attitude-toward-the-ad models
  • Brand - creating and maintaining high levels of marque cognizance is one of the primary functions of brand management
  • Consumer behaviour - detailed overview of how consumers go around from awareness through to the real purchase
  • Marketing direction
  • Product life-hertz management (marketing) - explains how levels of brand awareness change over a mathematical product's life cycle
  • Purchase funnel - explains how mar awareness changes as different segments of the market begin to assume a product or blade

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Where to Do the Test of General Awareness and Attitude

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